Refund Policy

Last Updated: 15th October, 2024

At Excel2Touch Lives Global Concept Ltd., we are dedicated to delivering value through our programs, products, and services. We understand that sometimes expectations may not be fully met. This Refund Policy explains the terms under which refunds may be issued, how to request a refund, and important conditions for eligibility. By using our services, you agree to this policy.

1. General Refund Terms

1.1 Eligibility
Refunds are issued only for specific eligible products, programs, and services. Eligibility criteria are provided below and may differ based on the type of service, participation level, and specific packages chosen.

1.2 No Refund for Completed Services
Once a service has been fully delivered or completed, we typically cannot offer refunds due to the nature of digital services and content. This applies to completed coaching sessions, mentorship programs, and delivered downloadable resources.

1.3 Non-Refundable Items
Certain services and items are inherently non-refundable, including:

Downloadable eBooks and digital resources that have been accessed.
Personalized coaching or mentoring sessions that have been completed.
Membership fees, once the member has accessed any part of the member-only content.
Any promotional, discounted, or special pricing services are considered non-refundable.

1.4 Refund Policy for Subscription Programs
For our subscription-based programs, refunds may be requested within a specific period as detailed in Section 3. Beyond this period, no refunds are granted, but members may cancel future renewals.

2. Refund Eligibility for Specific Plans and Services

2.1 Standard Membership Fees
Our standard membership fees are generally non-refundable due to the immediate access to exclusive materials, courses, and benefits. However, exceptions may apply in case of:

Technical issues preventing access to content, with no resolution within 15 business days.
Unauthorized billing errors, where a refund will be issued for any charges made in error.

2.2 Coaching and Mentorship Programs
Our coaching and mentorship programs are designed for maximum value and individual success. Refunds for these programs are subject to the following:

For Cancelled Programs: If a program is canceled by Excel2Touch, all participants will receive a full refund.
Partial Refund for Withdrawal: If a participant withdraws before the halfway point of the program, they may be eligible for a partial refund, calculated based on the remaining sessions.
No Refund After Completion of 50% of Program: No refunds are issued after a participant has completed 50% or more of the program.

2.3 Network Marketing Packages
Our referral and network marketing packages come with specific startup fees, which are typically non-refundable due to immediate access to training, network support, and resources. However, we may offer refunds in the following circumstances:

Upgrade Refund Credit: Members who upgrade to a higher package within 14 days may receive credit toward the new package fee.
Cancellation Due to Special Circumstances: In rare cases, if unforeseen circumstances prevent a user from participating, they may submit a request for partial refund consideration.

2.4 Digital Products
Digital products, such as downloadable content and courses, are not refundable once accessed or downloaded due to their intangible nature. Please ensure that you review all information about the product before purchase. We provide detailed descriptions to help users make informed decisions.

3. Refund Request Procedure

3.1 Refund Request Timeline
To be eligible for a refund, requests must be submitted within 14 days of the initial purchase date, except where different terms are specified for specific services. Late requests may not be considered.

3.2 How to Submit a Refund Request
To request a refund, please contact our customer support team via:

Email: support@excel2touch.org
Phone: +1(689) 284-3766

Please include:

Full Name and Contact Information.
Transaction Details (date of purchase, amount, and payment method).
Reason for Refund Request with any supporting documentation.

3.3 Processing Time
Upon receipt of a refund request, we aim to review and respond within 10 business days. Approved refunds are typically processed within 7–14 business days, depending on the payment method. Bank or card processing times may vary.

4. Special Circumstances for Refunds

4.1 Technical Issues
If technical issues prevent you from accessing purchased content, please contact us immediately. We will attempt to resolve the issue or provide alternative access. If we cannot resolve the problem within 15 business days, you may be eligible for a full or partial refund.

4.2 Exceptional Circumstances
We understand that life situations can impact participation. In cases of serious illness, natural disaster, or other unavoidable events, please contact us to discuss possible partial refunds or credits toward future programs. Documentation of the situation may be required for consideration.

4.3 Duplicate Billing
In cases of accidental double billing or duplicate charges, please contact us immediately. We will verify and issue a refund for any erroneous charges.

5. Changes to This Refund Policy

Excel2Touch reserves the right to modify this Refund Policy at any time. We will post changes on this page and update the “Last Updated” date accordingly. We encourage users to review this policy regularly to stay informed of any changes. Continued use of our services following changes to this policy implies acceptance of the updated terms.

6. Contact Us

If you have any questions regarding this Refund Policy, please reach out to us at:

Email: support@excel2touch.org
Phone: +1(689) 284-3766
Address: Macon Pkwy Orlando Florida 32833 USA

We are committed to supporting our clients’ success and satisfaction and will make every reasonable effort to address any concerns regarding this policy.

Thank you for your understanding and trust in Excel2Touch Lives Global Concept Ltd.